We Answer Your Frequently Asked Questions
Please allow for at least 2 weeks for your body to get accustomed to your new mattress before you initiate a return. Mattress must not be found to be dirty, damaged or abused. We reserve the right to refuse the 30 nights return policy to anyone associated with a mattress manufacturer or brand.
If your mattress fails within the 10 years period, we will either repair or replace it.
The warranty does not cover physical abuse or damage to the structure and/or cover material, including and not limited to burns, cuts, tears, liquid damage, or stains, improper handling, foam depressions, the handles and product shipped out of Singapore.
The original purchase invoice must be presented in order to be covered under the warranty. If identical materials are not available at the time of repair or replacement, Baton Sleep reserves the right to substitute comparable materials or models.
However, if you are living in a HDB estate, you may contact your Town Council. The disposal service is free.
Alternatively, you may easily google for disposal companies that charge a nominal fee of $50-$80, depending on size.
Our showroom hours are:
Mon to Sat: 9am – 6pm
Sun & PH: 10am – 6pm
REGULAR – Box size and weight
Single – W330x D330 x H1030mm – 21kg
Super Single – W330 x D330 x H1185mm – 24kg
Queen – W330 x D320 x H1630mm – 34kg
King – W330 x D320 x H1940 – 40kg
HYBRID – Box size and weight
Single – W390 x D390 x H1030mm – 22kg
Super Single – W390 x D390 x H1185mm – 26kg
Queen – W390 x D390 x H1630mm – 38kg
King – W390 x D390 x H1940mm – 44kg